Smith Foundry Company, Exceeding Expectations - Again.

During my onboarding at Smith Foundry Company in October of 2014, a consistent point of emphasis was the importance of on-time delivery.  Smith Foundry is obsessive about becoming the industry leader in on-time delivery, and our success in this regard is a source of pride for the entire organization.  But what I have come to learn in these intervening months is that on-time delivery only partially illustrates Smith Foundry’s commitment to our customers’ needs.

At the very core of our company culture is the understanding that our customers depend on receiving our product in a timely fashion in order to ensure they meet their own customers’ expectations.  Smith Foundry holds daily production meetings where on-time delivery is a major point of emphasis followed by a smaller breakout session with myself and our finishing department and logistical team to ensure that every single order is on pace to meet its due date. On the rare occasion an order is at risk of not meeting our customer’s due date, early notification is paramount. Communicating with the customer exactly where we are in the production cycle of the casting and explaining our plan in place to ensure timely delivery of the order often is greeted with appreciation.

The most rewarding aspect of my postion is executing new jobs on a tight timeline or expediting current orders that suddenly require an earlier deadline. In my nineteen months at Smith Foundry I have helped expedite 1,101  orders. That is an average of 2.84 orders per day.

Smith Foundry’s agility gives us a competitive advantage that high production or non-domestic foundries simply can’t compete with.   Our on time delivery rate, expedited orders not withstanding, is over 94% - which is remarkable for a small to medium-run foundry like Smith, and our lead times remain amongst the best in our competitive space.  Delivering castings a week after receiving an expedited order and exceeding customers’ expectations is common practice at Smith. Our customers have come to expect and now rely on the extraordinary.  First time customers marvel at the design assistance, quality and exceeded delivery expectations, forming strong partnerships that both parties mutally benefit from.  It’s what Smith Foundry has done for decades, and looks forward to doing for decades to come. 

We call this Responsive Production. 

Senior Buyer from the Nexen Group, Inc and current Smith Foundry customer:

As the world manufacturing leader in producing the finest industrial air clutches, air brakes and precision motion control products, Nexen Group, Inc. relies on Smith Foundry’s consistent quality and on-time delivery performance.  

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